Tutor-Parent Communication

The Importance of Tutor-Parent Communication

There comes a phase in every student’s life where they become less forthcoming in sharing information with their parents. This can be a particularly frustrating time for mums and dads who are understandably keen to learn how their child is progressing with their studies. As a tutoring agency, there a few things you can do to make sure that you provide regular updates to parents on a student’s progress.

Student Reviews

A good tutoring agency will hold regular student reviews to discuss progress and identify future plans. Inviting parents to attend these reviews can be a great way for them to find out first-hand, how their child is doing. These meetings also give parents the opportunity to ask any questions or bring up any issues that they want to talk about. Having a tutor present can help encourage communication between student and parent as well and reinforce the importance of having an open and honest approach in regards to academic performance and grade expectations.

Newsletters

Weekly or monthly newsletters can be a great way for agency’s to keep in touch with parents and let them know the latest goings on in the office. In an age where almost everyone has an email address, it doesn’t take long to create a newsletter using an email template and send it out to your parent distribution list. Let parents know about your latest news, achievements and future plans and encourage them to reply with their comments. And of course, newsletters don’t necessarily need to be electronic. Creating printed versions and making them available to read in your office is also a good way to maintain contact. You can even distribute them to students after lessons to give to their parents themselves.

Dedicated Contact Channel

It may be a good idea to set up a dedicated contact channel within your agency, so that parents can call and speak to the agency directly about their child’s progress. This could take the form of a dedicated email address where emails get forwarded to respective tutors, or a phone number that can be directed to tutors as necessary. Providing this support to parents is equally as important as supporting students. And remember, parents are often the best marketers of your agency so it’s worthwhile making sure that you provide a good customer service.

Courtesy Phone Calls

Everyone appreciates a courtesy phone call to check how they’re finding a product or service. If it’s been a while since you’ve been in contact with a parent, it can be a good idea to give them a call as a means of checking in and offering them the opportunity to discuss their child’s progress by phone. Similarly, if a student is doing particularly well in their lessons, providing parents with some good feedback is always well received and can provide them with reassurance that the tuition their child is receiving is working.

In what ways do you promote good tutor-parent communication in your agency? Have you tried any of the methods above? Which work particularly well? We welcome your comments.


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TutorCruncher is a company that provides a bespoke management platform for tuition agencies, centres and other education businesses. In order to manage their own tuition business more efficiently, Woody Webster and Malachy Guinness created TutorCruncher to eliminate the time spent on administration and maximise company efficiency. After they showed it to their friends in the industry, the potential to help other businesses who were facing the same problems they had had to solve was realised.